Wd includes two simple software packages with the 2tb my passport studio. Find low everyday prices and buy online for delivery or instore pickup. Howto guide recover data from wd my passport hard drive. Wd my passport go 1tb setup and driver software installation. The driver for western digital my passport x 3tb can be downloaded from the manufacturers site. My passport user manual unlocking the drive with the wd drive unlock utility whenever you connect your passwordprotected drive to a computer that does not have the wd smartware, wd security, or wd drive utilities software installed, you can use the wd drive unlock utility to unlock the drive there. My book pro, my book duo, wd easystore desktop, my passport ssd, my passport, my passport ultra wd. As shown in figure 1, your my passport ultra for mac drive kit includes the following. Supported wd software ask a question about wd my passport ssd. There are programs that will help to check your smart logs to distinguish whether you have a hardware problem of a software issue. Western digital my passport go 1tb software for mac. The wd backup tool lets you synchronise folders on your pc, wd drive utilities includes diagnostics. Easy to use my passport ultra portable storage is ready to use out of the box so. Seamlessly import, organize, and share your photos, videos, and docs to the my passport drive to backup your online social life.
Its after you blindly select one of the drives and you return to the main menu that it displays the hard drive capacity, which is helpful. Western digital offers an expansive portfolio of technologies, storage devices, systems and solutions for businesses and consumers alike. Dont worry that it says dos you dont need dos or need to know anything about it to use the tool. Diagnostic tests failed for my passport ultra 2tb and not able to repair. Data lifeguard diagnostic for windows is a simple, free tool from western digital that displays the model, serial number, partitions, capacity. Download western digital data lifeguard diagnostics a powerful application. I recently purchased a western digital 1tb 7200 rpm hard drive for. Wd drive utilities is the software provided by wd which allows users to register the drive, set drive timer, run diagnostics as well as perform a drive erase. The my passport ultra drive comes equipped with wd backup software to help make sure your photos, videos, music and docs dont get lost. Wd data lifeguard diagnostics download 2020 latest for. This morning, wd my passport suddenly became inaccessible, couldnt be detected by my computer. Wd my passport 07a8 usb device driver download pc matic.
And now when i plug it in the computer it gets detected but doesnt show any details. Mar 24, 2020 the compact new wd my passport series offers loads of space for those who need it. Includes tests and pc download for windows 32 and 64bit systems. Tried the wd support phone 3 and could not get through.
Western digital my passport user manual pdf download. What good is an external drive for backups if there isnt any good backup software to go along with it. Go to computer to see uf the passport drive is there, if not go to disk management. Start right click on computer and select manage, on the computer management window click on disk management the second option from bottom to top verify is the drive is showin healthy or unalocated, if the drive is healthy it means. This page contains a listing of free software downloads that are available from western digital. The mac computer asks if you want to use the wd storage device to back up data. Pc matic offers free computer help, use our free pc diagnostics to tuneup your computer. The compact new wd my passport series offers loads of space for those who need it. Select the test you wish to perform and click the start button. Companies are gathering as much data as possible to help the. Wd drive utilities handles diagnostics and other drive management duties. Learn more with 43 questions and 128 answers for wd my passport 2tb external usb 3. How to erase wd my passport external hard drive in windows.
My passport user manual wd smartware software functional overview this chapter provides a brief functional overview of the wd smartware software. Downloads download software and updates for your wd product at. If your product is not listed above, please visit the product page. Wd my passport ssd support information sandisk support.
Mac os compatible my passport, my book and wd easystore drives formatted with ntfs. I have an old copy of data lifeguard diagnostics, but it is over 10 tears old. Learn how to erase a wd external hard drive with wd drive utilities below. Free hard drive diagnostic and testing tools help desk geek.
This software also enables you to set the drive sleep timer and then register the drive. Wd discovery can also manage your drive through wd drive utilities. The wd drive utilities software provides three diagnostic tools to help make sure. Review of western digital data lifeguard diagnostics. To get started, choose the western digital brand youd like help with. Update the drivers for your western digital hard drive. With a new, stylish design that fits in the palm of your hand, theres space to store, organize, and share your photos, videos, music, and documents. Western digital data lifeguard diagnostics download. If the drive fails the diganostic or is less than 100% this is a hardware issue.
The wd smartware software is not available for mac computers with this model of my passport drive. When the test completes, you will be notified with a passfail message. With just one click of our new wd app, all your content is instantly displayed and organized so you can easily browse your photos, watch your videos, play your music. Perfectly paired with wd backup software and password protection, the my passport drive helps keep your digital lifes. Sep 12, 2019 wd my passport ultra 1tb drive not detected on pc, how to fix it i have a wd my passport ultra 1tb portable drive for storing movies, photos, and important personal files. The automotive industry is undergoing significant transformation with electrification and the development of autonomous vehicles. Western digital inand memory has become an important part of automated driver systems with local storage to fit the demanding data needs of the vehicle. The bootable program is called western digital data lifeguard diagnostic for dos, and is a textonly program, which means you cant use your mouse to navigate around it. The third tool you can use in western digital data lifeguard.
I use seatools for my seagate maxtor drives, but i have nothing for my wd drives. The wd drive utilities and the wd security software are included within the wd drive utilities and the wd security zip files, respectively. Western digital empowering the worlds data infrastructures. Is there any way to find the issue with the drive and recover it. They may be shareware or freeware titles and are available for immediate download. During the early days of the dot com boom, our online pc maintenance tools were skyrocketing. Sep 21, 2017 there are programs that will help to check your smart logs to distinguish whether you have a hardware problem of a software issue. Stay up to date with latest software releases, news, software discounts, deals and more. Wd data lifeguard diagnostics will test wd internal and external drives.
Included wd discovery software 2 makes it easy to back up your photos, videos, and documents to the my passport ultra drive. One of my my passport drives becomes inaccessible wd. It was working fine till i ejected it without ejecting it. Wd my passport 07a8 usb device driver download pc matic driver library vendor. Western digital data lifeguard diagnostic dlgdiag is a hard drive testing program that can either be run as a standard program from within windows or put. A backup tool for owners of western digital external hard drives. The my passport drive is trusted, portable storage that gives you the confidence and freedom to drive forward in life. Discovers and connects to western digital drives on a network. Aug 26, 2016 hello, i have my passport regular 1 tb external hdd. My passport ultra portable hard drive user manual western digital. Power on the mac computer and attach the wd my passport go 1tb to it. My passport freezing computer when try to access it wd. Other than slight differences in the physical dimensions of the drive, the major difference between them is that the my passport 5tb external usb 3. Never trust a failing according to diagnostics drive completely, even if it doesnt show any symptoms after.
With wd discovery software, you can also download the ntfs driver for macos, so you can work seamlessly between operating systems without reformatting. My passport ultra for mac portable hard drive kit components my passport ultra for mac portable hard drive, with the wd discovery, wd security and wd drive utilities software usb 3. I also tried wd data lifeguard diagnostics but it crashes on my surface pro 4 right after i run it. Perform diagnostics and tests on wd and other brand hard disk drives. Wd my passport x 3tb setup and user manual download. In additional, it can provide you with the model and serial of wd drives attached to the system. Western digital my passport 4tb black office depot. Using microsofts internet explorer along with activex technology, we could provide free diagnostic and maintenance tools that didnt need to be installed. How to setup western digital passport password encryption. Windows data lifeguard diagnostics wd support western digital. Windows versions of the wd drive utilities and wd security software and disk image on your my passport drive. Pc pitstop began in 1999 with an emphasis on computer diagnostics and maintenance.
I ran the diagnostic tests using data lifeguard diagnostic for windows downloaded from wd website and the tests failed. In this video ill show you how simple it is to setup the password encryption for your western digital passport harddrive link to hard drive. One hard drive testing tool that is already built into windows is chkdsk. There are three diagnostic tools available in wd drive utilities to help make sure the supported drive is performing well. Users can run three drive tests ranging for a simple check of smart data to a more robust full mediascan that checks for bad sectors on the drive. Western digital lifeguard hard drive diagnostic software youtube. Testing a drive for problems using data lifeguard diagnostics for. With just one click of our new wd app, all your content is. Solutions to wd drive utilities quick drive test failed. May 08, 2016 in this video ill show you how simple it is to setup the password encryption for your western digital passport harddrive link to hard drive. My passport user manual index content gauge, backup tab displays 19 content gauge, home tab displays 18 diagnostics and status checks 46. Wd drive utilities lets you configure, manage and diagnose your western digital external drives. The wd drive utilities software allows you to configure, manage, and recognize your wd drive. Oct 15, 2015 the common denominator is the wd my passport drive.
I recently had my computer reformatted and now would like to upload my backup files from my passport. May 17, 2011 what good is an external drive for backups if there isnt any good backup software to go along with it. Pick the time and frequency to auto back up files from your system onto the drive. I tried to mount this on a linux machine and mounting also failed. Follow these guidelines to set up the western digital my passport on your mac computer. Diagnostic tests failed for my passport ultra 2tb and not. Home tab displays 17 diagnostics and status checks 45 disconnecting from a pc 43. This can run the drive diagnostics and can control rid configuration.
This program will check for errors on your hard drive, i think it is much better than the. Download western digital data lifeguard diagnostics 1. Purchased brand new 1tb western digital my passport drive external. Lifeguard diagnostics will test internal hard drives contained within a wd my. Western digital data lifeguard diagnostics, free download.
When selecting a hard drive to work with using western digital data lifeguard diagnostic for dos, you can view the serial number only. Data lifeguard diagnostic for windows is a simple, free tool from western digital that displays the model, serial number, partitions, capacity, and s. List of all wd firmware and software available for download. Western digital diagnostic tool free downloads and. The sometimes reconnect again, and become intermittent, but mostly they just disconnected. How to recover data from wd my passport 1tb wd ssd. Western digital diagnostic tool free software, apps. Wd 4tb my passport ultra portable external hard drive. I seem to remember installing wd smartware but cannot find disc.
This software is available to download from the publisher site. Mar 05, 2020 wd drive utilities is the software provided by wd which allows users to register the drive, set drive timer, run diagnostics, and perform a drive erase. How to recover data from wd my passport 1tb wd ssd drives. Erase writes zeros to the drive with options of full erase and quick erase. Accessing the digital media stored on your wd external hard drives directly from your windows 8 start screen is now easier than ever. Wd drive utilities is the software provided by wd which allows users to register the drive, set drive timer, run diagnostics, and perform a drive erase. Hello, i have my passport regular 1 tb external hdd.